These Terms and Conditions govern the use of the website https://casaangelacomolake.com (the “Website”) and the booking of the short-term rental property known as “Casa Angela Como Lake” (the “Property”).
By accessing this Website and/or making a booking, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website or the booking services.
1. Use of the Website
The Website is intended to provide information about the Property and to allow users to request information, make reservations, and complete payments online.
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use of the Website.
2. Booking and Contract Formation
A booking is considered confirmed only when:
- the booking request has been accepted, and
- the required payment (or deposit) has been successfully received, and
- a written confirmation has been sent by email.
The person making the booking must be at least 18 years old and is responsible for ensuring that all information provided is accurate and complete.
The booking constitutes a short-term rental contract between the guest and the property owner/manager.
3. Prices and Payments
All prices shown on the Website are in [EUR] unless otherwise stated.
Prices may include or exclude tourist taxes, cleaning fees, or additional services, which will be clearly indicated before confirmation.
Payments are processed through secure third-party payment providers. We do not store full credit card details.
The full amount or required deposit must be paid according to the conditions displayed at the time of booking.
4. Cancellation and Refund Policy
Cancellation conditions are specified during the booking process and in the booking confirmation email.
Unless otherwise stated:
- Cancellations made within the permitted time frame may be eligible for a full or partial refund.
- Cancellations outside the permitted time frame or no-shows may result in the loss of the deposit or full payment.
Any applicable transaction fees charged by payment providers may be non-refundable.
5. Check-in, Check-out, and Stay Rules
Check-in and check-out times will be communicated in the booking confirmation.
Guests agree to:
- use the Property only for residential and holiday purposes,
- respect the maximum number of occupants indicated in the booking,
- treat the Property, furnishings, and equipment with care,
- respect neighbors and local regulations, including noise restrictions.
Parties, events, and commercial use are not permitted unless explicitly authorized.
6. Guest Responsibilities
The guest is responsible for:
- any damage caused during the stay,
- compliance with house rules provided before or at check-in,
- complying with all applicable laws and local regulations.
We reserve the right to terminate the stay without refund if serious violations of these Terms or house rules occur.
7. Security Deposit (if applicable)
A security deposit may be required before arrival. The amount and conditions will be specified during booking.
The deposit may be used to cover damages, missing items, excessive cleaning, or violations of these Terms.
Any unused portion will be refunded after inspection of the Property.
8. Limitation of Liability
We are not liable for:
- loss or theft of personal belongings,
- accidents or injuries occurring on the Property, except where caused by gross negligence or willful misconduct,
- service interruptions due to technical issues beyond our control.
Guests are encouraged to obtain appropriate travel and personal insurance.
9. Changes and Availability
We reserve the right to:
- modify prices, descriptions, and availability at any time before a booking is confirmed,
- make necessary changes to the Property in case of unforeseen circumstances.
If the Property becomes unavailable for reasons beyond our control, we will offer a full refund or an alternative solution where possible.
10. Intellectual Property
All content on this Website (texts, images, logos, graphics) is the property of Casa Angela Como Lake or its licensors and may not be copied, reproduced, or used without prior written permission.
11. Privacy and Data Protection
Personal data is processed in accordance with our Privacy Policy, available on this Website.
By using the Website or making a booking, you consent to such processing.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Italy.
Any dispute arising in connection with these Terms or the rental agreement shall be subject to the jurisdiction of the competent Italian courts.
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective once published on this page.
14. Contact
For any questions regarding these Terms and Conditions, please contact us via the details provided on the Website.
